To qualify for an adjustment your billed usage must meet the following requirements:

1. Your account has been active for:
   1. At least 12 months of consumption history prior to the leak.
   2. At least 6 months of consumption history (if the account is new) prior to the leak.
   3. 6 to 12 months of consumption history at the customer's similar previous Pearland water account.
2. The billed leak consumption must be at least three times the customer's average usage in the recent 12 months prior to the leak.
3. To qualify for a High-Volume Adjustment, billed monthly usage must be 20,000 gallons or greater.
4. If Residential account, sewer service costs will not be adjusted due to the City's Winter Quarter Average billing. See WQA on Water Rates webpage.
5. If applicable, the City will adjust will adjust up to two impacted recent bills within the same fiscal year. (October 1st to September 30th)
6. For more information, view the City's Billing Adjustment Policy.

City provides for "Regular" and "High Volume" Adjustments

• Regular Adjustment: Adjust impacted service(s) 40% of the qualified bill(s). Once the adjustment(s) are applied to the account, no other adjustments will be applied for 12 months.
• High Volume Adjustment Adjust qualified bills to the customer's 12-month average. Once the adjustment(s) are applied to the account, no other adjustments will be applied for 24 months.

Process:

1. Complete the Billing Adjustment Request Form.
2. Upload all related repair receipts to the form. If a receipt is not available, upload a detailed written explanation of the leak, dates, and repair is necessary as support documentation.
3. Once submitted, Water Billing & Collections Staff will review your request and reply with approved for adjustment, or denied with a reason for the decision.
4. If qualified for the customer's preferred adjustment, Staff will apply the customer's preferred adjustment noted on the completed form.
5. Should the customer's preferred adjustment not qualify for a high-volume adjustment, but instead qualifies for regular adjustment, the regular adjustment will be applied to the account.
6. Should the customer not choose a preferred adjustment, Staff will apply the regular adjustment.
7. If the customer cannot complete the application online with uploaded receipt(s), please feel free to come by the office at 3523 Liberty Drive.