To sign up for the Pearland Water Customer Portal, follow these few steps below:

Select the top banner image above on this page, or visit pearlandtx.gov/pwcp
Enter your account number and address ZIP code on the new page, and select the “Find My Account” button
Once your account is located, enter your email and a secure password, and check the terms and privacy box
Select the “Take me to my account” button to begin using the Customer Portal!

(Customers on recurring credit card payments will need to create accounts and set up AutoPay with their preferred payment option.)

For any and all questions or concerns regarding the sign up process or finding your account number, please don't hesitate to reach out to us at 281.652.1603

View the Pearland Water Customer Portal video playlist below:

(To view any video in the playlist, select the button in the top right of the window to view all videos in the playlist.)

Am I still able to pay my bill via bank draft, mail payment, over the phone, or in person / with the drop box?

Yes! Do not worry, all of the previous ways to manually pay your water bill are still available, as listed below.

Bank Draft:

Please fill out Bank Draft application and email to waterbilling@pearlandtx.gov or come by our offices at

City Hall Annex, 3523 Liberty Drive.

Mail Payments:

You can mail in your payment to P.O. Box 206022, Dallas, Texas 75320-6022. Please allow enough time for the USPS to deliver your payment.

Pay by Phone:

You can pay your water bill by phone. Call 281.652.1603, click option 1 and follow the prompts.

Pay in Person and Payment Drop Box:

Payments are accepted in person at the City Hall Annex, 3523 Liberty Drive during working hours. At the same location, a payment drop box is available at the South entrance. Please note the City is not responsible for loss or stolen payments. To avoid these issues, consider setting up your account for online payment, recurring credit card, or bank draft payments.

What happens if I don't sign up for the Pearland Water Customer Portal?

There will be no negative impact to customers who do not sign up. The Pearland Water Customer Portal is a tool which benefits customers in viewing usage daily and hourly 24 hours after water is used. Along with this, customers will have the ability to set daily thresholds to monitor usage. If usage exceeds the daily threshold, an alert will be sent to the customer via email, text message or phone call.

What happens if I don't re-sign up for credit card autopay in the Pearland Water Customer Portal?

Alongside the release of the Pearland Water Customer Portal, the City will be launching a timeline with information on how to re-sign up for credit card autopay. Due to security measures customers' credit card information cannot be transferred automatically to the new payment service provider, and will need to be re-submitted on the Customer Portal after sign-up.

In the case of a customer receiving a payment reminder, reminder robo-call, or termination notice, this will signify the user not having re-signed up in the new system. Customers can head over to this link to pay any current balances and sign up with their credit card for future water bills.

For any questions, please contact Utility Billing at 281.652.1603

Why might my hourly data stop updating on my dashboard?

What should I do if I see a continuous hourly usage on my Customer Portal?

What should I do if I receive a threshold alert?

As a Pearland Water customer, residents will have the ability to set custom threshold alerts. Upon reaching the usage amount at and/or above the custom-set threshold, they will receive contact via email, call, or text, whichever were chosen at the time of creating the alert.

If the threshold was reached but a customer cannot identify the reason for the threshold alert being sent, they may want to either update the threshold alert amount or visit the City's FAQ page: Why is my water bill higher than normal?

What is AMI?

How will an AMI meter benefit me as a Pearland Water customer?

How to add a shortcut to iOS and Android Devices

Pearland Water Customer Portal Update 01/09/24

Pearland Water Update Timeline Slide