Utility Billing Ad Hoc Advisory Committee

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The Committee, utilizing the recommendations of the `December 2020 Utility Billing Process and System Review, completed by the Raftelis Financial Consultant, Inc. (Raftelis Report), shall perform the following tasks designed to prospectively evaluate the Utility Billing System and identify System improvements to enhance Utility Billing Services and build public trust with Utility Billing customers:

• Complete a review and analysis of the Raftelis Report
• Complete a review and analysis of the Staff Response to the Raftelis Report
• Provide formal recommendations to the City Council regarding each recommendation contained in the Raftelis Report
• Provide additional recommendations to the City Council, as they apply to the Utility Billing systems, processes and infrastructure that may not be captured in the Raftelis Report

Ad Hoc Citizen Advisory Committee Charter

Public notice of each Committee meeting shall be posted on this web page no less than 24 hours prior to each meeting.

Each meeting shall be recorded and posted to this page for public access within 72 hours following the meeting.

Date	Meeting Documents	Agenda Items & Supporting Materials	Minutes	Video
Jan. 21, 2021 5 p.m. Meeting	Agenda	Public Information Request High Level Utility Billing Overview and Pearland Background	Minutes	Video
January 25, 2021 6:30 p.m. Regular City Council Meeting*	Agenda	Utility Billing Process & Management Review	Minutes	Video
Feb. 1, 2021 4 p.m. Meeting	Agenda	Utility Billing Dashboards & Data Analytics Raftelis Recommendations Staff Response Committee Collaboration Procedure	Minutes Action Log Decision Log	Video
Feb. 4, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response City of Pearland Cultural Documents (Applicable to Recommendation #1) Standard Operating Procedure Sample (Applicable to Recommendation #3) Responses to Question for Raftelis	Minutes	Video
Feb 9, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response Committee Recommendations	Minutes	Video
Feb. 15, 2021 4 p.m. Meeting (CANCELLED)	Agenda	Raftelis Recommendations Staff Response Committee Recommendations	(Cancelled)	(Cancelled)
Feb. 25, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response Code of Conduct AMI Presentation Committee Recommendations	Minutes	Video
March 4, 2021 4 p.m. Meeting	Agenda	, Raftelis Recommendations Staff Response Committee Recommendations Initial Tech Presentation	Minutes	Video
March 8, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response Committee Recommendations	Minutes	Video
March 11, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response Committee Recommendations Meter Basics and Failure Modes	Minutes Action Log	Video
March 15, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response Committee Recommendations Arrear Methodology	Minutes Action Log	Video
March 25, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response	(Cancelled)	(Cancelled)
April 15, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response Meter Basics and Failure Modes Meter Recommendations 32/30 Alternative Summary 32/30 Alternative Financial Sheet	Minutes	Video
April 22, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response 32/30 Final Alternative Summary	Minutes Action Log	Video
April 29, 2021 4 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response	(Cancelled)	(Cancelled)
May 20, 2021 5 p.m. Meeting	Agenda	Raftelis Recommendations Staff Response	Minutes	Video
June 30, 2021 4:30 p.m. Meeting	Agenda	Raftelis Recommendation Staff Response	Minutes	Video
July 9, 2021 4:00 p.m. Meeting	Agenda	No agenda item or supporting material	Draft Minutes	Video

*This denotes a meeting of the City Council. This is not a meeting of the Ad Hoc Committee but Committee members will be in attendance and items relevant to this group will be discussed by City Council.